Frequently Asked Questions - Technical Issues
Please call 1-404-727-3049.
You can confirm the AAR's hours of operation under "Office Hours" on the Contact Us page.
Following are some common reasons that members find themselves unable to log in to the Members-Only pages. If you need to establish your membership for the current year, more information for doing so can be found on the Join or Renew page.
In the overwelming majority of cases, this is because your Web browser has cached information from a previous time that you viewed the page. That is to say: In order to save load time, it is displaying the page as it "remembers" it, without regard to changes that have been made since then. Web browsers can be configured to cache pages permanently, at specific intervals, or not at all.
Because there are several different Web browsers, running on several different platforms, it is beyond our ability to provide you with instructions on configuring your own cache settings – but you should be able to get this information through the browser's help screens, the technical support service, or your institution's IT department.
As a quick fix, you may be able to force the browser to re-scan the page by pressing CTRL-F5. (We are not aware of any Web browsers that do not recognize this command for a "hard refresh" – but we cannot guarantee, of course, that it will work on your browser.)
Also, be certain that you are logged in as a member: Some information on the website only appears for members.
If you are confident that your browser has not cached old information, please bring the problem to the attention of the AAR IT Office at 404-727-3049. It is possible that the page was configured to display information only to certain people (i.e., staff members, members of a specific committee). We can let you know if this is the likely problem. And if it is an unintentional sitution, we can correct it.
There may be a few explanations:
E-Mail "White Lists": Some e-mail services will block all e-mail except from addresses that appear on a "white list." The owner of the e-mail account (i.e., you) can add people to the white list. And in some versions the e-mail sender can have herself or himself added by visiting a website and answering questions. The AAR does not have the time or resources to follow up with members, even when we receive replies stating that our e-mail has been blocked because we are not on the white list. AAR e-mails are sent from various addresses ending in @aarweb.org. It is your responsibility to add this domain to your white list, if your e-mail system uses this filtering technique.
Spam Blockers: Some spam blockers intercept AAR announcements as suspected spam. If your spam blocker is under your control, you should add @aarweb.org to the permitted senders list. If it is not under your control, you should have your Internet service provider (ISP) do so on your behalf. The ISP will not accept the request from us – nor should they – but they will accept it in most cases from one of their users (or, if an institution, one of their staff or faculty members).
If you experience a problem, first wait for 30 seconds and try loading the page again to confirm that the problem is not with the Internet connection. If the problem persists, please contact us at email@example.com or 1-404-727-3049. When contacting us, the following information will be helpful in resolving your problem:
A screenshot of the issue is extremely helpful if you are able to provide it. Most operating systems come with an accessory program called “Screenshot” or “Snipping Tool." You can also download free screenshot software such as Jing.