Frequently Asked Questions - Technical Issues

I just want to talk to a human being; how can I do that?

Please call 1-404-727-3049.

You can confirm the AAR's hours of operation under "Office Hours" on the Contact Us page.

Why am I having trouble logging into the Members-Only pages?

Following are some common reasons that members find themselves unable to log in to the Members-Only pages. If you need to establish your membership for the current year, more information for doing so can be found on the Join or Renew page.

  • Membership Expired or Not Yet Active: If your membership has lapsed or is not yet active (meaning that you joined for next year rather than the current year), you will not be able to access members-only content. 
  • "Cookies": The website may use "cookies" to track the login status of site visitors, and if cookies are not accepted by your browser, it will not be able to recognize the fact that you have logged in. 
  • Firewall: Some firewalls will interfere with cookie handling. If you have exhausted other solutions, try disabling your firewall briefly to see if it resolves any difficulty that cookie handling may have caused. Similarly, other security programs, notably McAfee Privacy Service, can also block cookies unless configured to allow full privileges to
  • Application Processing Time: Under the best circumstances, it may take a few days to process a membership application submitted by mail or phone. At times when we are busy, it can take longer. This potential for delay is another reason why it is important that you not let your membership lapse at the beginning of the calendar year.
  • Diacritical Marks: Characters with diacritical marks must be entered as they appear in our records. For more information, and for a list of codes you can use to properly enter these characters, see the Diacritical Characters page. 
  • Case Sensitivity: Usernames and passwords are case-sensitive, so remember to use the same upper and lowercase letters you used when creating the account.
  • None of the Above: If you still cannot identify a reason that you cannot log in, then please contact us at or 1-404-727-3049 to find out why the login system is not working for you.

What steps do you take to keep my credit card information safe?

  1. We take credit card payments only on secure web pages. Please familiarize yourself with the ways to identify if a page is secure in your particular Web browser (this information should be available in the Help screens or in the online documentation).
  2. We process your credit card payment with PayPal Payflow Pro, a trusted name in online payment processing.
  3. Credit card numbers are never written to any database on the AAR website; they are transmitted securely to Payflow Pro, which in turn transmits an approval or denial code back to us.
  4. While we may use cookies in some contexts to retain the credit card information from one screen to another, those cookies are cleared as soon as the payment is processed. In any event the cookies in which we store this information are "non-persistent cookies," meaning that they are never written to your computer's hard drive or to our server's hard drive, and that they disappear as soon as you close your web browser.
  5. We remind our staff and our members that credit card information must never be sent by e-mail, as e-mail is not a secure medium. Further, we have a policy of refusing credit card payment information that is submitted by e-mail to discourage unsafe practices regarding credit card transmission. 

I have been told that I should see _____ on the AAR website, but I don't. What's up?

In the overwelming majority of cases, this is because your Web browser has cached information from a previous time that you viewed the page. That is to say: In order to save load time, it is displaying the page as it "remembers" it, without regard to changes that have been made since then. Web browsers can be configured to cache pages permanently, at specific intervals, or not at all.

Because there are several different Web browsers, running on several different platforms, it is beyond our ability to provide you with instructions on configuring your own cache settings – but you should be able to get this information through the browser's help screens, the technical support service, or your institution's IT department.

As a quick fix, you may be able to force the browser to re-scan the page by pressing CTRL-F5. (We are not aware of any Web browsers that do not recognize this command for a "hard refresh" – but we cannot guarantee, of course, that it will work on your browser.)

Also, be certain that you are logged in as a member: Some information on the website only appears for members.

If you are confident that your browser has not cached old information, please bring the problem to the attention of the AAR IT Office at 404-727-3049. It is possible that the page was configured to display information only to certain people (i.e., staff members, members of a specific committee). We can let you know if this is the likely problem. And if it is an unintentional sitution, we can correct it.

Why am I not getting e-mails from the AAR?

There may be a few explanations:

Opt Out: First, as noted in the AAR Privacy Policy, members have the right to opt out of routine e-mail announcements (such as the monthly e-Bulletins and regional e-mail announcements). Members who opt out will still receive procedural e-mails (notably the annual election information) as well as any e-mail sent to them directly from AAR staff. If you suspect that your record is marked as "No E-Mail Notifications," and if you wish to receive those announcements, please contact us at 1-404-727-3049 or

E-Mail "White Lists": Some e-mail services will block all e-mail except from addresses that appear on a "white list." The owner of the e-mail account (i.e., you) can add people to the white list. And in some versions the e-mail sender can have herself or himself added by visiting a website and answering questions. The AAR does not have the time or resources to follow up with members, even when we receive replies stating that our e-mail has been blocked because we are not on the white list. AAR e-mails are sent from various addresses ending in It is your responsibility to add this domain to your white list, if your e-mail system uses this filtering technique.

Spam Blockers: Some spam blockers intercept AAR announcements as suspected spam. If your spam blocker is under your control, you should add to the permitted senders list. If it is not under your control, you should have your Internet service provider (ISP) do so on your behalf. The ISP will not accept the request from us – nor should they – but they will accept it in most cases from one of their users (or, if an institution, one of their staff or faculty members).

How do I report a problem with the AAR website?

If you experience a problem, first wait for 30 seconds and try loading the page again to confirm that the problem is not with the Internet connection. If the problem persists, please contact us at or 1-404-727-3049. When contacting us, the following information will be helpful in resolving your problem:

  1. What is the URL where the problem occurs? The URL begins with "http://" or "https://" and appears in your Web browser's address bar.
  2. How did you get to the page? Please let us know where the page URL was printed or linked from.
  3. What happened that was unexpected?
  4. Was there an error message? Please provide the full text of the error message, if possible.
A screenshot of the issue is extremely helpful if you are able to provide it. Most operating systems come with an accessory program called “Screenshot” or “Snipping Tool." You can also download free screenshot software such as Jing.